At Starling, we offer accounts in GBP and in Euros. To get the best rates, we recommend directing GBP payments to your GBP account and Euro payments to your Euro account. Make sure whoever is making the payment has your correct details, which you’ll find by navigating to the Account screen of your app (just tap on the top right hand corner of your home screen if you’re on iOS, and on Android).
If we receive a Euro payment for your GBP account, we’ll convert the Euros using the real exchange rate and add 2%. If you do sometimes receive Euro payments, you might want to consider opening a Starling Euro account; it’s free to hold, send and receive Euros and there’s no monthly fee. You’ll also then be able to move money between your Starling Euro and GBP accounts at the real exchange rate, with a 0.4% fee.