If you lose your phone, get in touch with our customer service team by calling 0207 930 4450 (this number also works if you’re calling from abroad) and we'll disable the app from your device. Bear in mind that you can still use your app on an iPad, Android or Huawei tablet, as long as you've previously logged in to the app from the device.

Once you're set up with your new phone, as long as you're using the same number you can just download the app and login. If you have a new phone number, please call us first to have your account updated.