If you lose your phone, get in touch with our customer service team via the Live Chat on our website or call us on 0800 0234 617 and we'll disable the app from your device. Bear in mind that you can still use your app on an iPad or Android tablet, as long as you've previously logged in to the app from the device. Once you're set up with your new phone, as long as you're using the same number you can just download the app and login. If you have a new phone number, please call us first to reset your account.