You can request to reset your Starling password from the app by following these instructions and recording a quick selfie video to confirm your identity:

iOS: Tap the Account Switcher button in the top left of the screen and go to User Settings - Login & Security - Forgot Password

Android: Go to Menu - Account Management - Your App Settings - Login & Security - Forgot Password

We'll verify your request and send you a password reset link within a few hours.

If you don't have access to the app, give us a call on 0207 930 4450, this number also works if you’re calling from abroad.