You can request to reset your Starling password from the app by following these instructions and recording a quick selfie video to confirm your identity:

iOS: Tap the Account Switcher button in the top left of the screen and go to User Settings > Login & Security > Forgot Password

Android: Go to Menu > Account Management > Your App Settings > Login & Security > Forgot Password

We'll verify your request and send you a password reset link within a few hours.

If you don't have access to the app, give us a call on 0800 0234 617 (+44 20 7930 4450 from abroad).