Thank you for sending in all the required documentation. As part of an update to our loan system all customers who originally didn’t send in any documents, have to supply a document through the online bank loan page. We know this is cumbersome especially if you have already sent them in to the BBLs inbox but this is the only way we can further process your application.
If you have had confirmation back from the inbox that you have sent in the correct documents, and they have updated the page. Then all you have to do is upload any documents for both sections in the online bank, and your application will be pushed through.