Have you been incorrectly charged?
Goods never arrived?
Items not quite as described?
Something else wrong with the transaction?
Your first point of call and fastest resolution is to contact the merchant directly.
If, after contacting the merchant, you are unable to get a response or have your issue resolved, get in touch with us. Only then are we able to begin an investigation.
Please note in order to build a strong case, we will need any receipts and evidence of the purchase, this includes an invoice or purchase agreement.