If you get a “no match”, we strongly recommend you check the details of the payee. If the name you have been given differs from the name the receiving bank has on the account, you could be making a payment to a fraudulent account. To help prevent fraud, we have placed a temporary payment limit on these payees so that our customers have time to stop and think whether this is a genuine payment and can take time to verify the caller.

A ‘no match’ result could also happen when someone has given you their (widely used) middle name when their account has been set up in their first name, or perhaps a trading name which is different to a company's registered name on their bank account. 

Either way, it is always best to confirm the details with the payee before you make the payment. You may be liable if the payment is fraudulent and you received a “no match response” from the Confirmation of Payee check. 

You will receive a “close match” message if the name mostly matches the name on the account at the receiving bank. This is likely to happen when there is a typo in the name you entered. In these circumstances, it is recommended that you check the details the payee has given you and make sure you have entered the correct name (with the correct spelling!).