If you have concerns about the security of your account or you wish to report a fraudulent transaction then please contact us immediately either through the app or by calling 0207 930 4450 (this number also works if you’re calling from abroad) so we can investigate for you.
If you receive a suspicious email or text that is related to Starling Bank please report this to us. Be careful not to click on any links within the message and do not respond with any of your personal details.
You can send screenshots of suspicious texts or forward suspicious emails to email@example.com. This mailbox is an automated service. Please do not send other queries or personal information, including bank account details.
Once you’ve reported this to us we recommend deleting the suspicious email or text.