Debit card queries
Connected Card
- What is a Connected card?
- How do I order a Connected card?
- How do I add money to my Connected card?
- What types of transactions can my Connected card be used for?
- How many Connected Spaces and Connected cards can I have?
Transaction issues
- Why has my card transaction been declined?
- What are the card limits for my personal account?
- I’m concerned about my recent transaction with FlyBe, what should I do?
- How do I reverse a pending transaction?
- Why do I have a £0.10 charge from Transport for London (TfL)?
Card payment disputes
- I don't recognise a card transaction, what should I do?
- There’s a problem with my transaction
- There’s a charge on my account from Amazon that I don’t recognise.
- What if I notice suspicious activity or think I have been a victim of fraud or a scam?
- I did not receive cash from the ATM, what should I do?
Secure Contactless Payments
- What is Strong Customer Authentication?
- What about when I use my digital wallet to make a payment?
- What if I'm being asked to enter my PIN too often?
- Does this only affect Starling customers?
- Do my contactless limits reset every day?
Digital wallets
Card issues
- My card hasn't arrived. What should I do?
- Should I sign the back of my card?
- My card is damaged/broken, how do I get a new one?
- How can I change my PIN?
- Why doesn't my card work at pay at pump?
Ordering a debit card
Travelling overseas
- What do I choose if I am given the option of £ or € at an ATM?
- Why have I been charged too much/too little by a restaurant in the USA?
- Why have I been charged more than the bill amount at a restaurant in Peru?
- I've lost my card abroad. Can you send me a new one?
- Can I use my card abroad and are there any fees or charges?