Debit card queries
Transaction issues
- I have a holiday booked with Thomas Cook what should I do?
- What if I notice suspicious activity or think I have been a victim of fraud or a scam?
- Why is there a large charge on my card from a petrol station?
- Why did the petrol station take £30 when I spent less?
- Why did I receive an email receipt from a merchant even though I didn't give them my email?
Secure Contactless Payments
- What is Strong Customer Authentication?
- What about when I use my digital wallet to make a payment?
- What if I'm being asked to enter my PIN too often?
- Does this only affect Starling customers?
- Do my contactless limits reset every day?
Digital wallets
Card issues
- My card hasn't arrived. What should I do?
- My card is damaged/broken, how do I get a new one?
- How can I change my PIN?
- I don't recognise a card transaction, what should I do?
- Why doesn't my card work at pay at pump?
Ordering a debit card
Travelling overseas
- Can I use my card abroad and are there any fees or charges?
- If I'm prompted to choose a currency when using my card abroad, what should I choose?
- Why have I been charged too much/too little by a restaurant in the USA?
- Why have I been charged more than the bill amount at a restaurant in Peru?
- I've lost my card abroad. Can you send me a new one?