Transaction issues

• Why has my card transaction declined?
• How do I reverse a pending transaction?
• What if I notice suspicious activity or think I have been a victim of fraud or a scam?
• Why did the petrol station take £30 when I spent less?
• Why is there a large charge on my card from a petrol station?

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Secure Contactless Payments

• What is Strong Customer Authentication?
• What about when I use my digital wallet to make a payment?
• What if I'm being asked to enter my PIN too often?
• Does this only affect Starling customers?
• Do my contactless limits reset every day?

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Digital wallets

• What happens to my digital wallet if I lose or replace my physical debit card?
• Can I use my Starling card in any digital wallet?

Card issues

• My card hasn't arrived. What should I do?
• My card is damaged/broken, how do I get a new one?
• How can I change my PIN?
• Why doesn't my card work at pay at pump?
• Why are transactions showing as Curve in my feed, instead of individual merchants?

Ordering a debit card

• What should I do if my card is lost or stolen?
• How do I get your new portrait debit card?

Travelling overseas

• What do I choose if I am given the option of £ or € at an ATM?
• If I'm prompted to choose a currency when using my card abroad, what should I choose?
• Why have I been charged too much/too little by a restaurant in the USA?
• Why have I been charged more than the bill amount at a restaurant in Peru?
• I've lost my card abroad. Can you send me a new one?

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