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Starling help

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Debit card queries

Transaction issues

  • Why has my card transaction been declined?
  • What are the card limits for my business GBP account?
  • How do I reverse a pending transaction?
  • What if I notice suspicious activity or think I have been a victim of fraud or a scam?
  • Why did the petrol station take £30 when I spent less?
See all 12 articles

Secure Contactless Payments

  • What is Strong Customer Authentication?
  • What about when I use my digital wallet to make a payment?
  • What if I'm being asked to enter my PIN too often?
  • Does this only affect Starling customers?
  • Do my contactless limits reset every day?
See all 6 articles

Digital wallets

  • What happens to my digital wallet if I lose or replace my physical debit card?
  • Can I use my Starling card in any digital wallet?

Card issues

  • My card hasn't arrived. What should I do?
  • My card is damaged/broken, how do I get a new one?
  • How can I change my PIN?
  • Why doesn't my card work at pay at pump?
  • Why are transactions showing as Curve in my feed, instead of individual merchants?

Ordering a debit card

  • What should I do if my card is lost or stolen?
  • Does Starling charge for replacement debit cards?
  • How do I get your new portrait debit card?

Travelling overseas

  • What do I choose if I am given the option of £ or € at an ATM?
  • If I'm prompted to choose a currency when using my card abroad, what should I choose?
  • Why have I been charged too much/too little by a restaurant in the USA?
  • Why have I been charged more than the bill amount at a restaurant in Peru?
  • I've lost my card abroad. Can you send me a new one?
See all 6 articles

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Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.

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