Debit card queries
Transaction issues
- Why has my card transaction been declined?
- What are the card limits for my personal account?
- What if I notice suspicious activity or think I have been a victim of fraud or a scam?
- Why did the petrol station take £30 when I spent less?
- Why is there a large charge on my card from a petrol station?
Secure Contactless Payments
- What is Strong Customer Authentication?
- What about when I use my digital wallet to make a payment?
- What if I'm being asked to enter my PIN too often?
- Does this only affect Starling customers?
- Do my contactless limits reset every day?
Digital wallets
Card issues
Ordering a debit card
Travelling overseas
- Can I use my card abroad and are there any fees or charges?
- If I'm prompted to choose a currency when using my card abroad, what should I choose?
- Why have I been charged more than the bill amount at a restaurant in Peru?
- Why have I been charged too much/too little by a restaurant in the USA?
- I've lost my card abroad. Can you send me a new one?