Account support
Account management
- Do you have a contact number I can call?
- How do I download an interest tax statement for the previous tax year?
- How do I download my Statement of Fees?
- Where can I view Starling's Fee Information Document?
- Can I request my transaction history if my account has been closed?
Marketplace
- What is Marketplace?
- What services are available in the Marketplace?
- Who can use your API?
- Does Starling take a commission on its Marketplace integrations?
- Will I pay more if I use Starling’s Marketplace to purchase third party services than if I purchase directly?
Using the app
- How do I reset my password?
- Some features are missing from the app I downloaded from the Huawei AppGallery
- What are Starling Goals?
- How can I change my phone/device?
- What happens if I lose my phone?
Online Banking
- What is Online Banking?
- How do I access Online Banking?
- What web browser should I use to access Online Banking?
- Why do I need my mobile device to login, add a payee or make a payment in Online Banking?
- What should I do if I can’t find a mobile notification for Online Banking?