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Starling help

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Account support

Account management

  • How do I download an interest tax statement for the previous tax year?
  • How do I download my Statement of Fees?
  • Where can I view Starling's Fee Information Document?
  • Can I request my transaction history if my account has been closed?
  • Can I switch my non-UK bank account to Starling?
See all 11 articles

Marketplace

  • What is Marketplace?
  • What services are available in the Marketplace?
  • Who can use your API?
  • Does Starling take a commission on its Marketplace integrations?
  • Will I pay more if I use Starling’s Marketplace to purchase third party services than if I purchase directly?
See all 6 articles

Using the app

  • How do I reset my password?
  • Some features are missing from the app I downloaded from the Huawei AppGallery
  • What are Starling Goals?
  • How can I change my phone/device?
  • What happens if I lose my phone?
See all 10 articles

Online Banking

  • What is Online Banking?
  • How do I access Online Banking?
  • What web browser should I use to access Online Banking?
  • Why do I need my mobile device to login, add a payee or make a payment in Online Banking?
  • What should I do if I can’t find a mobile notification for Online Banking?
See all 8 articles

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Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166.

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