Transaction issues
- Why has my card transaction declined?
- What if I notice suspicious activity or think I have been a victim of fraud or a scam?
- Why did the petrol station take £30 when I spent less?
- Why is there a large charge on my card from a petrol station?
- Why did I receive an email receipt from a merchant even though I didn't give them my email?
- Why do I have a large charge on my card from the hotel I am staying at?
- Why do I have a £0.10 charge from Transport for London (TfL)?
- How do I dispute a transaction?
- How do I get a refund for a purchase I made?
- What do I do if I’m having problems with completing a transaction because of 3D Secure?
- Do I have to be enrolled in 3D Secure?
- How do refunds or credits onto my card work?
- What is 3D Secure?